TERMS & CONDITIONS
Français
TERMES ET CONDITIONS CONCERNANT LES ACHATS, LES RETOURS ET LES ÉCHANGES:
Lorsque vous recevez votre commande et que vous n'êtes pas satisfait de celle-ci, nous pourrons répondre à une requête de remboursement de votre part. Vous devrez suivre les étapes suivantes:
- Nous contacter par mail à l’adresse suivante: naivenaivegeneration@gmail.com
- Nous envoyer votre numéro de commande (qui est indiqué dans le mail de confirmation de commande), expliquer les raisons du remboursement.
- Ainsi nous vous transmettrons un bon de retour qui indiquera l’adresse d’expédition où vous devrez nous renvoyer le colis.
Vous disposez de 14 jours à partir de la réception du colis pour effectuer la procédure de remboursement. Le contenu du colis doit exactement correspondre à l’original, c’est-à-dire: le colis (qui contient le vêtement + 2 hangtags et 2 stickers Naïve Naïve Generation + 1 Naïve Essentiel Tote Bag offert). Le vêtement ne doit ni avoir été porté ni être taché, toutes odeurs de parfum, de lessive, etc sur le vêtement seront susceptibles d’avoir droit à un refus de remboursement. Notre équipe examinera soigneusement chaque détail énoncé ci-dessus. Ainsi nous vous enverrons par mail une confirmation de remboursement possible. Veuillez vous assurer que les adresses d'expédition et de facturation correspondent car il est important que votre commande soit traitée et expédiée dans les meilleurs délais.
IMPORTANT: Tous les frais de retour ne seront pas pris en charge par notre enseigne, vous seul serez responsable de celle-ci, le produit devra nous être renvoyé via le transporteur Colissimo (avec signature).
NOUS NE FAISONS PAS D'ÉCHANGES !
Si vous n'êtes pas satisfait de la taille, de la couleur, etc d'un produit et que vous souhaitez en obtenir un autre, vous devrez à nouveau suivre la procédure d'achat sur notre site et faire une commande du produit souhaité.
PAIEMENTS:
Les paiements sont gérés par la plateforme Stripe, qui permet d'effectuer les achats avec les cartes bancaires (VISA, MASTERCARD, American Express) ainsi qu'avec Apple Pay et PayPal.
ATTENTION ! Les taxes douanière sont à la charge de l'acheteur/client.
MODIFICATIONS DES CONDITIONS GÉNÉRALES:
Les présentes conditions générales s’appliquent à tous les achats effectués en ligne sur le site, tant que le site est disponible en ligne. Les conditions générales sont datées de manière précise et pourront être modifiés et mise à jour par Naïve Naïve Generation à tout moment. Les conditions générales applicables sont celles en vigueur au moment de la commande. Les modifications apportées aux conditions générales ne s’appliqueront pas aux produits déjà achetés.
English
ORDERS, RETURNS AND EXCHANGES:
If you have received the order and are unsatisfied with them, we're happy to accommodate this request within 14 days of receiving. Items must correspond to the original (which contains the product + 2 Naïve Naïve Generation hangtags and 2 stickers + 1 Naïve Essentiel Tote Bag offered). Items must be unworn, unwashed and undamaged, any smell of perfume, laundry, etc on the product may be entitled to a refusal of refund. Our team will carefully examine each detail outlined above. Thus we will send you by email a confirmation of possible refund. Please ensure shipping and billing addresses match because it is important that your order be processed and shipped as soon as possible. Once we receive the item, you will be refund within 5-7 business days through the method of payment the item was originally purchased.
To return an item, please:
- Email naivenaivegeneration@gmail.com
- Send us your order number (which is indicated on the order confirmation email), explain the reasons for the refund.
- We will send you a return voucher that will indicate the shipping address where you will return the package.
IMPORTANT: The customers is responsible for shipping the item back to our store, and the customers will incur the shipping cost.
NO EXCHANGES !
You will have to go through the return process and order a new product.
ORDERS:
However orders will be fulfilled in the order they are received, and therefore may sell out before a certain item is processed. We will send you a tracking confirmation as soon as processing & handling is completed for International (Worldwide).
In the event of any lost, stolen or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier. If you have received a damaged, defective, or incorrect item we are not responsible of this.
PAYMENTS:
We accept VISA, MASTERCARD, AMEX, Apple Pay and PayPal.
Payment of customs, taxes & duties for international orders are the responsibility of the buyer.
FLASH SALE:
Represent the sale of goods lasting for only a short period of time. You will have a limited amount of time to purchase the goods that are for sale. They are first come first serve basis and once sold out will not be replenished. For any reason if you are in the process of checking out, another customer can complete the checkout/purchase of the last remaining item.
Naivenaivegeneration.com and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with you use of our site & products, and that Naivenaivegeneration.com shall not be liable for any damages of any kind related to your use of this site & products.
Other than as may be required by law, we reserve the right to modify or withdraw, temporarily or permanently, the website (or any part of) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to withdraw or withdrawal of the website or any portion of it.
We may alter these terms of use from time to time, and your use of the website (or any part of the website) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms of use have been changed. If you do not agree to any change to the terms of use then you must immediately stop using the website.
The website is subject to constant change. You will not be eligible for any compensation because you cannot use any part of the website or because of a failure, suspension or withdrawal of all or part of the website.
INTELLECTUAL PROPERTY OWNERSHIP AND USE:
You acknowledge and agree that all of our trademarks, logos, copyrights and any and all other intellectual property rights in all material or content contained within this website shall remain at all times vested in us or, in the cases where we are using such material or content under authority from a third party, in the owner of such material or content.
We grant you the limited right to access and make use of the website as our user. However, you shall not:
- Use a robot, spider or data mining or extraction tool or process to monitor, extract or copy site content; use any meta tags, search terms, key terms, or the like that contain the website’s name or our trademarks; engage in any activity that interferes with the website or another user’s ability to use the website.
- Modify, create derivative works from, reverse engineer, decompile or disassemble any technology used to provide the website and the goods or services offered on the website; assist or encourage any third party in engaging in any activity prohibited by these terms of use. You may not shall not use, copy, distribute, or exploit any of the site content in any manner without our prior written permission.
TERMINATION:
We may suspend or terminate the website at any time, for any reason or for no reason. you are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this website at any time without notice.
INDEMNIFICATION:
You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any user content you post to the website and any breach of your representations and warranties or these terms of use by you or any other liabilities arising out of your use of the website, or the use by any other person accessing the website using your computer.
ERRORS AND INACCURACIES:
We strive to provide complete, accurate, up-to-date information on the website. Unfortunately, despite those efforts, human or technological errors may occur. For example, products included on the website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the website. In addition, we may make changes in information about price and availability without notice. We will correct any pricing errors on the website as and when discovered. the website contains a large number of products and services and it is always possible that, despite our best efforts, some of the products or services listed on the website may be incorrectly priced. The website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability of products or the events we promote, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.
SECURITY CAPABILITIES & POLICY FOR TRANSMISSION OF PAYMENT:
What information do we collect and how do we use it ?
When you place an order through this website, we need to know your name, e-mail, your phone number and credit card details if paying by credit card. This allows us to process and fulfill your order successfully.
How does Naivenaivegeneration.com protect customer information ?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorized access.
Credit Card Details:
All credit card payments are processed securely through Stripe. Naivenaivegeneration.com does not store any credit card information on our servers.
Your Consent:
By using our website, you consent to the collection and use of this information by Naivenaivegeneration.com . If we decide to change our privacy policy, we will post those changes so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.